Ironically on the evening of day 21 while using the Q1 on the train ride home it snapped in half. The ear piece broke completely off the main body as I tried to pull the rubber ear piece off which exposed the speaker assembly underneath. Nothing like this has ever happened to me so suffice it to say I was highly upset and disappointed for the rest of the evening.
I later decided to look this up in a few forums and found other Q1 owners affected by the same issue. At that point I started to feel like BlueAnt was purposely selling low quality headsets. I carefully inspected the Q1 and couldn’t believe something like this got past quality control. After leaving the headset alone for about a week I finally decided to email BlueAnt customer support with an explaination of what happened just to see what they had to say. After a responding email requesting some purchase information BlueAnt stated in a final email they would send me a new one. All I need to do was send back the broken Q1 when the new one arrived. This no hassle return made me feel a bit better about their customer service.
When the new Q1 arrived about 2 weeks later I was already to test it out when I discovered that it was on firmware v8.19 which is not capable of streaming audio (A2DP). I really could not believe that BlueAnt would ship a headset directly that wasn’t updated to the latest version of the firmware. I say this because the Q1 came in the standard retail box and was obviously opened for testing before it was shipped out to me. So there I was once again left with the task of finding a computer to update the Q1. Needless to say I again had to go out of my way to go to my sister-in-laws house to update the Q1 which just reiterates the problem of no 64-bit driver support. I have now developed a love/hate relationship with the Q1. Let’s see how long it takes BlueAnt to get out a Vista, Windows 7 and Mac OS firmware updater to the masses.